OVERVIEW OF COMMERCIAL LENDING
In 2015, McKinsey and Company reported that 45% of business activities could be automated (Chui et al 2015). In a more recent Moody’s Analytics webinar hosted by the American Bankers Association (Choi and Robinson 2019), most bankers reported that they do not focus on core lending activities such as spending quality time with prospects and clients, performing in-depth risk assessments, developing mitigation strategies and obtaining approvals(Table 11.1).
