Legal Workflow Automation
Legal Intake & Triage
Enable self-service and centralize the legal intake process with standardized, automated triage by creating a legal front door
The Challenges
In-house legal teams are faced with the challenge to do more with less, so getting caught up in the legal intake process is one of the poorest uses of time. Legal requests come through via multiple unstructured methods including phone calls, emails and face-to-face conversations, with 87% of requests via email. Incoming information is often incomplete and uncentralized, causing rounds of communication to clarify information gaps. This creates difficulty in progressing the request, prioritizing importance and identifying potential risk to business. Further, business users constantly seek updates on their legal request as they have no real-time visibility over the status. To learn more and see it in action, watch our Legal Intake & Triage Automation webinar on-demand.
Benefits
Faster turn-around of service requests and enable self-serve
Provide an intuitive, self-service tool for business users to minimise the time required by the legal team to collect data and generate documents, allowing a re-focus on higher value work.
Ensure compliance and consistency of advice
Through rule-based generation of advice and documents, the quality of service provided is standardised and compliant-by-design.
Effortlessly re-use data in downstream systems
Avoid re-key inefficiencies by automatically storing data and documents in third-party document or matter management systems.
Business users can self-track request status
Enable business users to track the status and save time through automated notifications as their legal request moves through its stages.
Improve maintainability
Through no-code, the solution can be easily modified to reflect the types of legal requests asked, and customised to suit the organisational needs.
Gain visibility over legal requests
Track the type and volume of service requests to measure operational efficiency and potential risk.
challenges
HOW DOES MLS ADDRESS IT?
Business users are unsure of where to request legal advice and document templates and turn to emails and phone calls to the legal team.
For the legal team, this manual collection of information around the situation is time-consuming and repetitive.
Re-keying information into multiple systems, such as matter management or document management systems is prone to human-error and time-consuming.
An unstructured request process creates difficulty in prioritizing and understanding the of the request.
Further, there’s an uneven distribution in the work assigned as requests can often go to the wrong lawyer or be assigned in a way that results in one lawyer taking on more work than the others.
Increasing pressure to deliver more output with the same resources, whilst maintaining quality of service.
Business users constantly seek updates for their clients as they have no visibility over their request status.
The legal team has minimal visibility over the types of legal service requested, the volume of work, and the importance and potential risks of requests.
MLS’s no code app builder empowers lawyers to create smart forms with complex rules and decision-tree logic, enabling business users to self-serve and provide complete and accurate information the first time round, without requiring input from the legal team.
See an example with our Legal Intake and Triage App template.
MLS solutions complement most third-party systems to effortlessly fit with the existing tech stack through integrations which eliminates re-keying of information.
Automatically prioritize and determine a priority and risk weighting to legal requests and use legal workflow automation to ensure the correct lawyers are assigned to the request.
Enable business users to self-serve bespoke advice and document generation without engaging with the legal team. This frees up the legal team’s time to focus on high-value work which require expert decision-making and judgement.
Track the real-time status with MLS dashboards where information such as approval status with timestamps can be displayed.
All legal requests are recorded with full audit trails, and insights can be drawn over time with the MLS dashboard.