People & HR Use Cases
employee onboarding management
Fast-track the onboarding experience for both employees and HR teams.
The Challenges
The onboarding experience for employees is typically a complex process that leaves a lasting impression on new hires. The friction for the HR team lies in the unnecessary time spent on capturing basic information and generating tailored documents which must be re-keyed into multiple other systems – a repetitive and error prone process. Involving multiple divisions including IT and Legal is also a manual process of back-and-forth emails and follow-ups. Additionally, new employees often ask the same questions and any FAQs set up by the HR team in portals or other systems can be difficult to update and maintain.
Benefits
Streamline and digitise the employee onboarding journey to save time
Provide an intuitive onboarding journey for new hires and minimize the time required by the HR team to collect employee information, generate documents and re-key information into multiple systems.
Increase compliance
Automate the process of following up with employees and ensure all employee data have been collected to complete the onboarding process.
Provide a better employee onboarding experience
Enable the HR team to build tailored onboarding packs and self-service tools without having to use multiple different systems that create a disconnected user experience.
Oversee the onboarding progress
All stakeholders involved in the process can track the onboarding status through the MLS dashboard. All information and documents can be automatically directed to the repository of choice.
Improve maintainability
Through no-code, the solution can be easily and independently modified for any business or process changes.
challenges
HOW DOES MLS ADDRESS IT?
The manual collection of information and re-keying into multiple systems for various functions of the business is time-consuming and prone to human error. Missing information creates a high risk of non-compliance and the action of following up to complete any forms is unnecessarily manual.
Various bespoke documents need to be generated for each employee, depending on the role and contractual situation. A tedious and lengthy contract signing process is usually experienced.
The HR team needs to manually engage, via email, with multiple functions of the business to fully on-board employees.
New hires often ask the same questions, such as how to apply for overtime or place a purchase order – a highly time-consuming but repeatable process.
As these questions are answered via multiple channels of emails, phone calls and messages, it is difficult to see which parts of the business new employees have confusion.
The HR team adopts multiple off-the-shelf point solutions to solve issues that enterprise wide HCM systems cannot address. However, the user experience across multiple systems becomes disconnected and it’s difficult to assign actions to relevant employees.
Smart, dynamic forms with decision-tree logic are used for automated data collection and follow-up if required.
MLS solutions also complement most third-party systems to effortlessly fit with existing technology through integrations.
The generation of documents is automated by populating an underlying master template which is compliant by design for each role. E-signature can be leveraged to reduce friction and provide an effortless experience for new employees.
For more details around employment letter and agreement generation, visit our use-case page here.
Automatically notify multiple business divisions to complete their part of the onboarding process in parallel, and assign actions back to HR and employees upon completion.
MLS builds self-serve FAQs with decision-tree logic and on-screen guidance directing employees to the relevant links, contact persons and resources.
As all employee questions are centralized, insights can be drawn over time based on the types of questions asked.
MLS allows HR teams to use a single platform to rapidly build tailored point solutions that are built from scratch with unique requirements in mind, quickly adapting to employee contractual situations without consuming IT’s time.
Specific actions can be assigned to relevant managers with MLS’s workflow automation.